Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Ventemo website, mobile applications, and related services (collectively, the “Platform”). By accessing, registering for, or using Ventemo, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

Ventemo connects adult users (“users” or “venters”) with independent listeners for conversation, active listening, and non-clinical emotional support through chat, audio, and video sessions.

To use Ventemo, you must:

• be at least 18 years old
• be legally capable of entering into a binding agreement
• provide accurate registration information
• maintain the security of your account and login credentials

Ventemo may verify eligibility and suspend or terminate accounts with inaccurate, fraudulent, or incomplete information.

Ventemo is a technology intermediary that facilitates connections between users and independent listeners. Ventemo does not itself provide medical, psychological, therapeutic, legal, financial, or crisis services.

Listener conversations are for non-clinical emotional support and general conversation only. Listeners are independent service providers. They are not Ventemo employees, agents, therapists, psychologists, psychiatrists, doctors, lawyers, financial advisers, or other regulated professionals unless Ventemo explicitly verifies and identifies a specific qualification.

Ventemo does not guarantee listener compatibility, satisfaction, emotional improvement, or any particular result. Services must never be understood as treatment, diagnosis, counselling, therapy, medical advice, or guaranteed emotional improvement.

You may need an account to access certain features. You must provide accurate information, keep your credentials secure, and are responsible for activity conducted through your account.

You must not impersonate others or create multiple fraudulent accounts. Ventemo may restrict, suspend, investigate, or terminate accounts at its discretion for violations, safety concerns, or fraud.

Sessions may occur through chat, audio, or video and are limited to conversation, active listening, and non-clinical emotional support. You may choose or be matched with available listeners.

• Session availability is not guaranteed.
• Technical interruptions, listener availability, or platform maintenance may affect sessions.
• Ventemo may end a session where safety, abuse, fraud, or policy violations are detected

Services may be charged according to session duration, selected package, credits, or another price displayed before purchase. Prices may vary based on listener availability, demand, session type, taxes, offers, or platform policy. You must review the displayed price before confirming payment.

Payments may be processed by third-party payment providers (such as Razorpay) or applicable app-store billing systems (Apple App Store or Google Play). Ventemo does not store full card or banking credentials.

Once a paid session begins, payments are generally non-refundable for voluntary departure, unused time, early disconnection caused by you, dissatisfaction with the conversation, or failure to obtain an expected outcome. Ventemo may issue refunds or credits at its discretion for verified technical failures, duplicate charges, or other exceptional circumstances. App Store and Play Store purchases may also be subject to Apple's or Google's billing and refund rules. Ventemo does not promise automatic refunds.

Ventemo does not currently offer recurring subscriptions for users on the Platform. If subscriptions are introduced in the future, they will be governed by the terms presented at purchase, including automatic renewal, cancellation through the platform where purchased, continued access until the end of the paid billing period, and refund rules required by law or platform policy.

You agree not to:

• engage in abuse, threats, harassment, hate speech, discrimination, obscene conduct, or sexual misconduct
• commit fraud, impersonation, or misleading representations
• engage in illegal activity or exploit listeners
• attempt to manipulate, threaten, or emotionally pressure listeners
• share unlawful, malicious, or infringing content
• interfere with the Platform, security systems, payments, or other users
• use bots, scraping, reverse engineering, unauthorized automation, or attempts to bypass platform controls

To protect your safety and privacy, off-platform interactions are strictly prohibited. You must not:

• Share phone numbers, personal email addresses, social-media handles, messaging IDs, or other direct contact details with listeners
• Move conversations, chats, or bookings outside the Ventemo platform
• Send money, gifts, tips, or payments directly to listeners outside approved Ventemo payment flows
• Solicit private meetings, in-person visits, or off-platform relationships with listeners

Users and listeners must not independently record, screenshot, screen-record, capture, download, reproduce, publish, broadcast, upload, or distribute any chat, audio, video, image, profile information, or session content without prior authorization and all legally required consent.

Unauthorized publication or recording may result in account termination, legal claims, damages, and reporting to appropriate authorities.

Ventemo may, where permitted by law and after providing any required notices or consent interfaces, monitor, review, log, audit, moderate, or record chat, audio, and video interactions for purposes including user and listener safety, quality assurance, training, complaint handling, dispute resolution, fraud and abuse detection, policy enforcement, legal and regulatory compliance, and product improvement.

Ventemo does not record all sessions by default. Monitoring or recording occurs only when a relevant feature is enabled, appropriate notice is provided, and consent or another lawful basis is obtained where required.

When Ventemo reasonably believes there is a serious risk involving self-harm, harm to another person, public safety, illegal activity, abuse or exploitation, or a credible emergency, Ventemo may take reasonable protective steps, including ending or reviewing a session, preserving relevant information, contacting emergency contacts where legally permitted, sharing necessary information with emergency services, law enforcement, regulators, or other appropriate authorities, and cooperating with lawful investigations.

Ventemo does not guarantee that it will identify, prevent, or successfully respond to every emergency.

Ventemo owns or licenses the Platform software, branding, designs, interfaces, logos, workflows, content, databases, algorithms, and related materials. You receive only a limited, revocable, non-transferable right to use the Platform personally and lawfully.

You may not copy, scrape, reverse engineer, resell, distribute without authorization, or create derivative products from the Platform.

Ventemo may use payment providers, app stores, hosting services, cloud services, analytics providers, communication providers, authentication providers, and similar vendors. Third-party services may have separate terms and privacy policies. Ventemo is not responsible for independent third-party services beyond what applicable law requires.

Ventemo may restrict, suspend, or terminate access for violation of these Terms, safety risks, fraud, chargebacks or payment abuse, illegal activity, repeated complaints, harassment, attempts to bypass the Platform, or conduct harmful to Ventemo, listeners, users, or third parties.

Upon termination, ongoing sessions may end, access may be revoked, and credits or subscriptions may be handled as permitted by applicable consumer law, app-store rules, and platform policy. Ventemo does not promise forfeiture where law or platform rules require otherwise.

To the maximum extent permitted by law, the Platform is provided on an “as available” basis. Ventemo does not guarantee continuous availability, error-free operation, a particular listener, a specific outcome, complete safety, or compatibility or satisfaction. Nothing in these Terms waives rights that cannot legally be waived.

To the maximum extent permitted by applicable law, Ventemo is not responsible for decisions you make after conversations, statements made independently by listeners, emotional, personal, financial, professional, or relationship outcomes, off-platform conduct, or indirect, incidental, special, or consequential loss where legally excludable.

Where liability cannot be excluded, Ventemo's aggregate liability for claims relating to the Platform will not exceed the greater of (a) amounts you paid Ventemo for the relevant services in the twelve (12) months before the claim or (b) INR 4,000, except where a higher minimum is required by law. Non-waivable statutory and consumer rights are preserved.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ventemo from claims resulting from your illegal conduct, misuse of the Platform, infringement of third-party rights, breach of these Terms, or off-platform conduct.

Ventemo may update the Platform and these Terms. Material changes will be communicated through the app, website, email, or another reasonable channel. Continued use after the effective date constitutes acceptance where legally permitted.

These Terms are governed by the laws of India. Subject to any mandatory consumer rights or jurisdiction that cannot legally be excluded, the courts in Mumbai, Maharashtra have exclusive jurisdiction.

For questions about these Terms, contact us at contact@ventemo.com.